Thank you for choosing CVP as your local, independent window & door company. We value your investment in our team. In light of current events, we’d like to share some of the ways we’re responding to supply chain delays.
Throughout the COVID pandemic, we’ve remained at full capacity and kept our team fully employed. As a regional manufacturer, our in-house production capabilities and full-time installation team give us more control over our product line and schedules than many other companies in our industry.
That said, we’re dealing with the same supply chain issues impacting American manufacturing as a whole. Several of our suppliers are operating at a reduced capacity. With one supplier in particular, our lead times have increased from 4 weeks to 11 weeks without notice.
In response, our executive team has taken proactive steps to address these challenges. We’ve worked hard to eliminate raw material single points of failure. We’ve also built up our standing inventory of supplies. Plus, we continue to source all materials from US-based suppliers. These actions are helping CVP anticipate and mitigate supply chain disruptions. Today, we’re continually and consistently delivering on our commitments, albeit on an extended timeline.
At the time of contract execution, we provide an estimated delivery or install date range. This timeline is based on the best available information from our suppliers.
As a manufacturer, we special order materials specifically for your custom window & door order. The insulated glass units for your windows are specifically ordered to size. We also have suppliers for our fiberglass doors, shaped windows, paint finishes, and specialized hardware.
When materials for your order are received in full, your order moves to production. At that point, we will confirm a date for installation or product delivery.
Rest assured that we are diligently working to manage and fulfill your order. We’re also improving the ways we stay in communication with you throughout the process.
Moving forward, we’ll check in at regular intervals to advise you of your order status. You can also request a current status update at any time by calling or texting 757-887-3194. We’ll respond promptly during our regular business hours.
Again, thank you for your patience and for trusting us with your home improvement project. Every day we hear from customers who’ve been frustrated by the delays but are thrilled with the results. We look forward to serving you.
Have a question or comment about your order? We’d like to hear from you. Send a message and we’ll respond promptly during regular business hours.
“You were right when you said we’d truly love our new windows.”
– Tom W., Yorktown, Installed Sept 2021
“Your install team was courteous, personable, and professional. They put me at ease the moment they arrived.”
– Ford’s Colony Homeowner, Installed Nov. 2021
“The windows look good and we’re very pleased with everything.”
– Chuck R. Williamsburg, Installed Oct. 2021